Terms and Conditions

Making A Purchase

Making a purchase could not be easier. Just browse our Catalog, add quantities and click for any items that you wish to buy and put them into the shopping cart. You can return to the site by pressing After you have finished your selection, select your country zone and click on You will be asked for a few details that we need to be able to satisfy the order.

 

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. A rough estimate can be obtained using the currency converter

 

All prices are in UK Pounds

We accept Visa, Mastercard, American Express, Solo, Switch, Electron and Maestro. Please use our secure ordering system to leave your card details, or order via phone. Please do not send card details via email.

 

 

Shipping And Handling

UK parcels are sent by either Royal Mail or Parcelforce 48 hours depending on the size of the parcel. Overseas are sent by either Royal mail/ Parcelforce Air. Postage is calculated based on the weight of the items using standard Royal Mail / Parcelforce charges. The shopping cart will indicate an amount that covers postage and packing. If this is found to be incorrect, for reasons such as additional packing requirements or excessive weight, we will contact you via email. If you wish to request airmail or surface mail or any other postage options please include these details in the supplied message box on the checkout page.

 

Delivery Schedule

Orders are sent are normally processed and despatched by the next day as received (Monday to Saturday). Orders are sent by Royal Mail/ Parcelforce 48 hours depending on the size of the parcel. In the event of non delivery inform us by email, fax or telephone between 9am and 5pm Monday to Saturday and we will look into the matter for you immediately. International orders are sent by Royal Mail/ Parcelforce Air.

 

Back Orders

If your item is not in stock but is expected shortly we will back order for you. We will inform you via email. Otherwise the item out of stock will follow your main order.

 

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only transmitted across the Internet in this encrypted form.

 

Guarantee

We guarantee that great care is taken to ensure that every item is fairly and accurately described and Yarn weights are in accordance with British Standard 984 unless otherwise specified.

 

Reaching Us

If you need to reach us, please email us on sales@mavis-crafts.com, alternatively, you can telephone on :+44 (0) 20 8950 5445 or fax us on +44 (0) 20 8386 1771 or write to us or visit the shop at 44 High Street, Bushey, Hertfordshire WD23 3HL United Kingdom

 

Privacy Policy

M.B. Conquest Ltd do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Store your details for future purchases' Option.

 

Returns Policy

We also guarantee that you can return any purchase with which you are not entirely satisfied and provided you return the article concerned in a saleable condition within fourteen days, we will refund any money which you have paid. This does not affect your statutory rights as a consumer.